What I will learn?

• By the end of this course, learners will be able to:
• 1. Define ethics and explain its importance in financial services.
• 2. Identify and apply the core principles of the organization’s Code of Ethics, including integrity, confidentiality, accountability, fairness, and respect.
• 3. Recognize and address common ethical dilemmas using a structured decision-making framework (STOP model).
• 4. Understand and manage conflicts of interest and maintain responsible conduct in everyday work.
• 5. Safeguard confidential information and communicate ethically and professionally.
• 6. Identify appropriate channels for reporting misconduct and understand protections for employees who speak up.
• 7. Apply ethical principles to real-life workplace scenarios to protect clients, colleagues, and the organization.